MINI of Pittsburgh
4900 Baum Blvd, Pittsburgh PA 15213-1309 • Toll Free: (877) 299-9045 • Service: (412) 682-0788
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Bruce F., Pittsburgh, PA Feb 12, 2012
  •   5.0
    "Smooth and easy...a few short visits and we come home with a beautiful little sports car."   –   MINI Owner, Pittsburgh, PA Feb 9, 2012
  •   5.0
      –   Neil T., SOMERSET, PA Feb 7, 2012
  •   5.0
    "Everyone was very interested in me as well as my interest in purchasing a new vehicle."   –   Gloria Y., Fayette City, PA Jan 31, 2012
  •   5.0
      –   Laurie C., Pittsburgh, PA Jan 30, 2012
  •   5.0
      –   MINI Owner, Washington, PA Jan 30, 2012
  •   5.0
      –   Ronald S., Renfrew, PA Jan 28, 2012
  •   5.0
      –   Randall B., Champion, PA Jan 28, 2012
  •   5.0
      –   Robert P., Pittsburgh, PA Jan 25, 2012
  •   5.0
    "Audrey and Chris were really great to work with throughout the process. I've always had great experiences purchasing other MINI's at MOP but this was probably the best. I really like the direction MOP is headed. The people are great to work with from sales to service. I'm really glad that MOP supports and participates in MINI events. I hope this upward trend continues into the future."   –   James B., Pittsburgh, PA Jan 25, 2012
    Dealer Response: Thanks so much for your support and business. We look forward to seeing you at many more events in the coming year!! Happy Motoring!!  –   Chris L., New Vehicle Sales Manager Jan 27, 2012
  •   5.0
      –   Jane H., Pittsburgh, PA Jan 25, 2012
  •   5.0
      –   Patricia T., Greensburg, PA Jan 24, 2012
  •   5.0
      –   Michelle B., Pittsburgh, PA Jan 17, 2012
  •   5.0
    "My sales associate was great. She stayed in contact with me throughout the entire process. She made great recomendations and was extremly helpful. I would recommend her to anyone."   –   Margaret S., Pittsburgh, PA Jan 10, 2012
    Dealer Response: We're glad Audrey could be of help. We would agree, we would recommend her to anyone as well. Happy Motoring!!  –   Chris L., New Vehicle Sales Manager Jan 27, 2012
  •   4.0
      –   MINI Owner, Pittsburgh, PA Jan 9, 2012
  •   5.0
    "I really enjoyed purchasing my new MINI from the time I ordered it to pick-up. It was worth the wait. Audrey Merkel did an exceptional job explaining all the details and keeping me up-to-date on the production process. I am having a great time driving my new MINI and receiving numerous compliments on the vehicle. Thanks again!!"   –   Judith B., North Huntingdon, PA Jan 9, 2012
    Dealer Response: Audrey had as much fun helping you order your car as you did. Thanks for keeping her amused for us!! Happy Motoring!!  –   Chris L., New Vehicle Sales Manager Jan 27, 2012
  •   4.5
      –   Tina R., Pittsburgh, PA Jan 9, 2012
  •   5.0
      –   John P., Pittsburgh, PA Jan 8, 2012
  •   5.0
      –   Thomas S., Blairsville, PA Jan 2, 2012
  •   5.0
    "Morgan was awesome! He somehow made the drudgery of purchasing a new car fun. I wouldn't hesitate to work with MINI of Pittsburgh again!"   –   Christopher B., Upper St Clair, PA Dec 28, 2011
    Dealer Response: We sure are glad that Morgan was able to help. We would hate to have the word drudgery associated with MINI!! BTW, if you think we make buying the car fun, wait until you work with our Service Team. They make having you MINI serviced Awesome!! Happy Motoring!!  –   Chris L., New Vehicle Sales Manager Dec 31, 2011
  •   5.0
      –   Ramon S., West Newton, PA Dec 27, 2011
  •   3.5
      –   Michael M., Pittsburgh, PA Dec 27, 2011
  •   5.0
      –   Antoinette E., Pittsburgh, PA Dec 27, 2011
  •   5.0
      –   Rebecca H., Pittsburgh, PA Dec 21, 2011
  •   5.0
    "As always, our experience with Mini of Pittsburgh was fantastic from the sales experience to the financial experience. Mini has top notch employees and makes the buying experience fun, easy and memorable. We are hoping our son is the next one to buy a Mini since we already own a 2011 Mini Cooper in addition to our newly purchased 2012 Mini Countryman."   –   Susan S., Blairsville, PA Dec 19, 2011
    Dealer Response: It is always a pleasure seeing you and helping you with your MINI purchases. I think you will need to adopt someone though, so we have someone to sell to next month. Happy Motoring!!  –   Chris L., New Vehicle Sales Manager Dec 31, 2011
  •   5.0
      –   MINI Owner, Pittsburgh, PA Dec 14, 2011
  •   5.0
      –   Toni L., Uniontown, PA Dec 13, 2011
  •   5.0
    "The entire process went quite smoothly. If they encountered any problems, Audrey (my MA) took care of it as quickly as possible."   –   Adena K., Coal Center, PA Dec 13, 2011
    Dealer Response: That is why she is our second favorite Audrey!! If she plays her cards right this year, she may make it to the top spot!!  –   Chris L., New Vehicle Sales Manager Dec 20, 2011
  •   5.0
      –   MINI Owner, Pittsburgh, PA Dec 11, 2011
  •   5.0
      –   MINI Owner, Harmony, PA Dec 11, 2011
  •   5.0
      –   Kristin W., Pittsburgh, PA Dec 11, 2011
  •   5.0
    "Chris and his team are just wonderful. They were always available to answer any questions I had and made me feel that they truly valued me as a customer. I enjoyed everything about my buying experience."   –   Amy M., Pittsburgh, PA Nov 30, 2011
  •   5.0
      –   ., , Nov 29, 2011
  •   5.0
      –   Elizabeth F., Pittsburgh, PA Nov 28, 2011
  •   5.0
    "I was simply blown away with the fun professional atmosphere and the whole team. It seemed like everyone there helped at some point. Thanks to Audrey, Jon, Josh. Extra thanks to Morgan and Chris for going above and beyond."   –   MINI Owner, Rochester, PA Nov 28, 2011
    Dealer Response: Thanks for all of the kind words. Everyone had a great time working with you. Like we said, it's as exciting for us when you get a new car!! Motor On!!  –   Chris L., New Vehicle Sales Manager Nov 29, 2011
  •   5.0
      –   Jonathan C., Mcmurray, PA Nov 27, 2011
Service Rating 4.6
  •   5.0
      –   Thomas K., Washington, PA Feb 18, 2012
  •   5.0
      –   Teresa B., Pittsburgh, PA Feb 16, 2012
  •   4.0
      –   Randall K., Pittsburgh, PA Feb 12, 2012
  •   5.0
      –   MINI Owner, Pittsburgh, PA Feb 11, 2012
  •   5.0
    "This was my car's first service visit, and I couldn't be happier. The pickup service was great; everything was thoroughy checked and serviced, even windshield wipers, which I hadn't mentioned, but did need replaced. Exceptional!"   –   Bertie W., Pittsburgh, PA Feb 11, 2012
  •   5.0
    "I have always been pleased with the service at Mini of Pittsburgh"   –   Michael W., West Newton, PA Feb 10, 2012
  •   5.0
    "The staff were efficient and friendly"   –   Christopher F., Pittsburgh, PA Feb 10, 2012
  •   5.0
      –   MINI Owner, Pittsburgh, PA Feb 10, 2012
  •   5.0
      –   MINI Owner, Leechburg, PA Feb 9, 2012
  •   3.5
      –   MINI Owner, Cheswick, PA Feb 9, 2012
  •   5.0
    "The service dept keeps me returning. John truly understands customer service."   –   Michael M., Greensburg, PA Feb 8, 2012
    Dealer Response: Thank you, Thank you and Thank you :)  –   John T., Service Manager Feb 9, 2012
  •   4.5
      –   Lonnie P., Export, PA Feb 8, 2012
  •   4.5
      –   Rose M., Morgantown, WV Feb 8, 2012
  •   5.0
      –   Dennis P., Pittsburgh, PA Feb 8, 2012
  •   4.5
      –   Evelyn T., Pittsburgh, PA Feb 6, 2012
  •   4.0
      –   MINI Owner, Greensburg, PA Feb 5, 2012
  •   5.0
      –   Lugene C., New Eagle, PA Feb 5, 2012
  •   5.0
    "Mini of Pittsburgh has the best service department of any I have ever encountered. The work was completed extremely fast, everyone was very nice and helpful, and I got a great Mini for a loaner. Couldn't be happier. Thanks!"   –   Gerald A., Jeannette, PA Feb 4, 2012
    Dealer Response: So happy that we make you and your MINI happy :)  –   John T., Service Manager Feb 9, 2012
  •   5.0
      –   Kaaren G., Wexford, PA Feb 4, 2012
  •   5.0
    "My service indicator STILL reads 1100 miles, but the advisor tells me to bring it in by "June, or 5000 miles". I wanted to have the computer number change appropriately."   –   Margaret B., Washington, PA Feb 3, 2012
    Dealer Response: Glad we could get you back in to review the situation - we will get your MINI back on track.  –   John T., Service Manager Feb 9, 2012
  •   5.0
      –   Charles T., Etna, PA Feb 2, 2012
  •   5.0
      –   Susan D., Lewisburg, PA Feb 2, 2012
  •   5.0
      –   John W., Beaver, PA Jan 30, 2012
  •   5.0
      –   MINI Owner, , Jan 29, 2012
  •   5.0
      –   Janet F., Pittsburgh, PA Jan 29, 2012
  •   4.5
      –   MINI Owner, New Castle, PA Jan 28, 2012
  •   3.5
      –   Barbara L., Irwin, PA Jan 28, 2012
  •   5.0
      –   Robert L., Aliquippa, PA Jan 27, 2012
  •   4.5
      –   David B., Pittsburgh, PA Jan 26, 2012
  •   4.5
    "i was pleasantly surprised by the service my mini received."   –   Jim M., Bergholz, OH Jan 25, 2012
  •   5.0
    "Everything was smooth. The service advisor was concerned with the problem that just occurred and insisted that I bring the car in and he just said, "how soon can you have it here?" No pressure to make a specific time. Car needed work and I was informed along the way and also given (loaned) a car to get home."   –   MINI Owner, Jeannette, PA Jan 25, 2012
  •   4.5
      –   MINI Owner, Munhall, PA Jan 25, 2012
  •   5.0
      –   MINI Owner, Grove City, PA Jan 25, 2012
  •   4.5
      –   Makenna M., Pittsburgh, PA Jan 23, 2012
  •   5.0
    "great place, friendly people"   –   Foster K., Pittsburgh, PA Jan 23, 2012
  •   5.0
      –   Jonathan A., Pittsburgh, PA Jan 22, 2012
  •   4.5
      –   Lynette K., State College, PA Jan 22, 2012
  •   4.0
      –   MINI Owner, Pittsburgh, PA Jan 22, 2012
  •   4.0
      –   MINI Owner, Butler, PA Jan 21, 2012
  •   5.0
    "It was easy to set up and appointment and they were very fast and professional! The staff were all very friendly."   –   Mallory M., Pittsburgh, PA Jan 20, 2012
  •   5.0
      –   Timothy W., West Newton, PA Jan 20, 2012
  •   5.0
    "We were invited to come to Mini of Pittsburgh with our "brand new" (used) Mini - purchased elsewhere and we were received warmly into the Mini fold. As new Mini owners, we appreciated the TLC by the service department and the sales department. We were due for some normal maintenance and since we had the time and they had the time, the service was taken care of immediately, while we had dinner next door. Our experience could not have been better."   –   Floy P., Moon Township, PA Jan 20, 2012
  •   5.0
      –   Ann R., Mercer, PA Jan 20, 2012
  •   5.0
      –   Kelley A., Pittsburgh, PA Jan 19, 2012
  •   2.5
    "I went in for an annual service. The brake fluid warning light was on. Afterwards, at home (1 hour away) I noticed it was still on. I called and was given incorrect info about how to reset it. Basically it ended up with being told to bring it back in. Instead, I went online and researched the issue and resolved it myself."   –   Daniel H., Wheeling, WV Jan 18, 2012
  •   5.0
    "freindly and honest"   –   Rob W., Sewickley, PA Jan 18, 2012
  •   5.0
    "THIS WAS MY FIRST EXPERIENCE DEALING WITH MINI OF PITT. I WAS EXTREMELY PLEASED WITH MY SERVICE ESPECIALLY THE LOANER CAR SINCE, I LIVE 2 HRS AWAY..."   –   Cindy D., Altoona, PA Jan 17, 2012
  •   5.0
      –   Carole I., Pittsburgh, PA Jan 15, 2012
  •   5.0
    "GREAT service as usual! I used the valet Mini pickup for the first time... it was a huge help in a very busy week."   –   MINI Owner, Pittsburgh, PA Jan 15, 2012
  •   3.5
    "My oil/fluid drip caused me concern to wait too long for a visit, although I could not get in for a week. i don't mind waiting most times, but when it is something that I fear could cause further damage to my car I don't want to wait. I had to wait for a loaner car but I had to work so I could not wait in your service dept for my car to be fixed."   –   Leila B., Pittsburgh, PA Jan 14, 2012
  •   4.5
      –   MINI Owner, Irwin, PA Jan 14, 2012
  •   4.0
    "I appreciated the service man coming in to give me some tips about oil changes and the wear on my tires. I really like having the person who actually did the work on my car to tell me what looks good or what needs replaced soon."   –   Brenda F., Mc Murray, PA Jan 13, 2012
  •   5.0
      –   David H., Upper St Clair, PA Jan 13, 2012
  •   4.5
    "John was wonderful and went above and beyond what I expected"   –   Christie C., Green Spring, WV Jan 13, 2012
  •   4.5
    "On time, friendly, helpful"   –   Richard K., Allison Park, PA Jan 12, 2012
  •   4.5
      –   Elvira E., PITTSBURGH, PA Jan 11, 2012
  •   4.5
      –   Dennis B., Meadville, PA Jan 8, 2012
  •   4.5
    "I really liked my service manager' John Thompson! He was informative, and did not speak to me like I was an idiot. I will try to contact him directly in the future."   –   Johanna S., Oakmont, PA Jan 6, 2012
  •   5.0
    "The only surprise was that my service required a software update that took many hours to complete and required me to use a courtesy car, which was fine by me."   –   Stephen J., Mars, PA Jan 6, 2012
  •   3.5
      –   MINI Owner, Pittsburgh, PA Jan 3, 2012
  •   4.5
    "With the one exception noted below, relating to the amount of time it took to get the work on my car completed on the particular day I took it in, my dealer experience with MINI of Pittsburgh was excellent. I would recommend this dealership to anyone who owns a MINI or is considering purchasing one."   –   Joseph G., Morgantown, WV Jan 3, 2012
  •   3.5
      –   MINI Owner, White Oak, PA Jan 3, 2012
  •   5.0
    "I had a wonderful visit. While Claudette, my Countryman, was getting serviced, I had the chance to check out the new Coupe and have all of my questions answered. Thank you for being so courteous and helpful!"   –   Jolie R., Monongahela, PA Jan 3, 2012
  •   4.0
      –   MINI Owner, Pittsburgh, PA Jan 3, 2012
  •   5.0
      –   Thomas K., Saint Clairsville, OH Jan 1, 2012
  •   5.0
      –   Susan S., Blairsville, PA Dec 31, 2011
  •   2.5
    "After dropping my car at 7:20 AM for inspection and oil change, I was advised at 2:30 PM that my car would not be available the same day. When I pressed for more information, I was told that my car had not even been started. This enexplained delay caused me significant inconvenience and could have been communicated to me much sooner."   –   MINI Owner, Allison Park, PA Dec 31, 2011
  •   5.0
      –   MINI Owner, Seven Fields, PA Dec 31, 2011
  •   5.0
      –   Kathleen J., Pittsburgh, PA Dec 31, 2011
  •   5.0
      –   John P., Pittsburgh, PA Dec 30, 2011
  •   5.0
      –   Thomas S., Blairsville, PA Dec 30, 2011
  •   1.0
      –   MINI Owner, Cranberry Township, PA Dec 30, 2011
  •   4.0
    "I dissatisfied with the policy change regarding the pickup service, which now only applies to residents of Allegheny County. I live a half mile into Washington County and am now not eligible to have my vehicle picked up for service. This was a big selling point for me when I bought my Mini and also purchased an extended service agreement. Now the original deal has been changed."   –   Janice P., Venetia, PA Dec 30, 2011
    Dealer Response: Glad we were able to speak about your concerns and resolve them. Look forward to seeing you and your MINI again. Thank you for your time and Happy Motoring  –   John T., Service Manager Dec 30, 2011
  •   4.0
      –   William S., Pittsburgh, PA Dec 29, 2011
  •   4.5
    "Great fast and efficient service. I had three people helping me with a minor problem, when I picked up my MINI it was clean and ready to go. Thank you guys and especially Audry M."   –   Partick M., Pittsburgh, PA Dec 28, 2011
  •   5.0
      –   Larry C., New Kensington, PA Dec 27, 2011
  •   4.0
    "The Mini still has backfires when changing gears and accelerating; the service rep said he the service dept had coded my doors to unlock when the car was turned off but that was NOT done and I needed to recode so the doors would lock automatically."   –   John L., Pittsburgh, PA Dec 26, 2011
  •   5.0
      –   Korwin K., Pittsburgh, PA Dec 25, 2011
  •   4.5
    "Very accommodating. Brand new loaner car was provided. Vehicle completed and returned quickly!"   –   Glenn L., West Mifflin, PA Dec 21, 2011
  •   5.0
    "Everything was handled very well. Service Dept. was quite accomodating."   –   Bart S., Mcknight, PA Dec 21, 2011
    Dealer Response: Thank you so very much for the great review. Happy Motoring!  –   John T., Service Manager Dec 22, 2011
  •   5.0
    "Excellent"   –   Matthew K., Jeannette, PA Dec 20, 2011
  •   4.5
      –   Jacqueline B., Bellefonte, PA Dec 17, 2011
  •   5.0
      –   Robert H., Canfield, OH Dec 17, 2011
  •   5.0
    "I like the new showroom. Service was preformed well and my Mini was ready at the time the service rep. promised. I got a loaner while work was done and my day was hardly interrupted at all."   –   Jack M., Irwin, PA Dec 16, 2011
  •   5.0
    "Service is great here! Everyone is friendly and polite and I feel comfortable.AND they take great care of my best friend "Cooper". Thanks to all!"   –   Patricia R., N Huntingdon, PA Dec 16, 2011
    Dealer Response: Thank you, it's our pleasure to take care of you and your best friend. :)  –   John T., Service Manager Dec 16, 2011
  •   4.0
      –   Gary K., Pittsburgh, PA Dec 15, 2011
  •   5.0
    "The car came back clean after the service was performed...nice touch."   –   William S., Greensburg, PA Dec 15, 2011
  •   3.5
    "I was told that the part was in stock, but after returning my car to me without half of the repair done, I was told that they did not have the part."   –   MINI Owner, Boston, MA Dec 14, 2011
    Dealer Response: Thank you for the understanding and so sorry about the delay. We will have the new trim pieces for you upon your return.  –   John T., Service Manager Dec 14, 2011
  •   5.0
      –   Martin S., Gibsonia, PA Dec 14, 2011
  •   5.0
    "Everything went very well. Your staff is knowledgeable and informative."   –   Bruce C., Gibsonia, PA Dec 14, 2011
    Dealer Response: Thank you for all the STARS. :)  –   John T., Service Manager Dec 14, 2011
  •   5.0
      –   Meghan C., State College, PA Dec 14, 2011
  •   4.5
      –   Diana N., New Brighton, PA Dec 13, 2011
  •   4.5
      –   Karen H., Pittsburgh, PA Dec 13, 2011
  •   5.0
      –   John L., Pittsburgh, PA Dec 13, 2011
  •   4.5
      –   Gregory P., Beaver, PA Dec 13, 2011
  •   5.0
      –   Robert N., Trafford, PA Dec 13, 2011
  •   4.5
    "Timely and efficient service, very courteous"   –   MINI Owner, State College, PA Dec 12, 2011
    Dealer Response: Always nice to hear you were please. Thank you so much.  –   John T., Service Manager Dec 14, 2011
  •   5.0
      –   MINI Owner, Coraopolis, PA Dec 9, 2011
  •   5.0
    "It was a great experience. Morgan was wonderful."   –   Toni L., Uniontown, PA Dec 8, 2011
  •   5.0
    "As always, the service dept. is excellent!"   –   Mary G., Pittsburgh, PA Dec 7, 2011
    Dealer Response: So no suit for you? Big smiles on this end when I saw your comments, and as always thank you. Happy Motoring. :)  –   John T., Service Manager Dec 14, 2011
  •   4.0
      –   Jackie J., Pittsburgh, PA Dec 7, 2011
  •   5.0
      –   Morris H., Pittsburgh, PA Dec 7, 2011
  •   4.5
      –   Meredith C., Pittsburgh, PA Dec 7, 2011
  •   5.0
      –   Dennis S., Pittsburgh, PA Dec 5, 2011
  •   5.0
      –   Gwen D., Pittsburgh, PA Dec 5, 2011
  •   5.0
      –   Lugene C., New Eagle, PA Dec 3, 2011
  •   4.5
      –   Stephen G., Nanty Glo, PA Dec 3, 2011
  •   4.5
      –   Ronald/Sharon S., Wexford, PA Dec 1, 2011
  •   4.5
      –   Manu B., Pittsburgh, PA Dec 1, 2011
  •   4.5
      –   Allen W., Gibsonia, PA Dec 1, 2011
  •   5.0
      –   Lori L., Pittsburgh, PA Dec 1, 2011
  •   5.0
      –   Damon V., Pittsburgh, PA Nov 30, 2011
  •   4.5
      –   John B., Baden, PA Nov 29, 2011
  •   3.0
    "Overall the staff was very courteous however other than the required maintence issues I raised were left unresolved"   –   MINI Owner, Pittsburgh, PA Nov 28, 2011
  •   5.0
    "MINI of Pittsburgh provides exceptional customer service from the minute you walk in the door. I was given an estimate of the amount of time that the service advisor felt it would take to service my vehicle and they stuck to it."   –   Samuel B., GREENSBORO, PA Nov 27, 2011
    Dealer Response: Thank you, on behalf of our entire team. Happy Motoring :)  –   John T., Service Manager Dec 7, 2011
  •   4.5
      –   MINI Owner, Worthington, PA Nov 27, 2011
  •   4.5
      –   Peter E., New Kensington, PA Nov 26, 2011
  •   5.0
      –   Gail W., Etna, PA Nov 26, 2011
  •   4.5
      –   Paul D., Pittsburgh, PA Nov 23, 2011
  •   5.0
      –   MINI Owner, Pittsburgh, PA Nov 22, 2011
  •   5.0
      –   Ann R., Mercer, PA Nov 22, 2011
  •   4.5
    "Great experience, mini service staff is always very helpful and knowledgeable."   –   Kathleen R., Export, PA Nov 21, 2011
  •   5.0
      –   MINI Owner, Barrackville, WV Nov 21, 2011
MINI of Pittsburgh 4900 Baum Blvd Pittsburgh , PA 15213-1309 Sales: (877) 299-9045